Shipping & Returns

US Shipping Rates - Contiguous US, Alaska, & Hawaii 

USPS Ground Advantage	Calculated by location	2-5 business days
USPS Priority Mail	Calculated by location	1-3 business days
UPS Ground	Calculated by location	1-5 business days
UPS 2nd Day Air	Calculated by location	2 business days
UPS Next Day Air	Calculated by location	1 business day

 

• All services are calculated based on location, weight, and dimensions.
• Orders must be placed by 12pm CT Monday - Friday to ship same day.
• Sorry, but we currently do not offer international shipping or shipping to freight forwarding companies.

 

UPS Ground Outbound Shipping Map

Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. 

 

 

100% Satisfaction Guarantee

We stand behind our products. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund.

 

Back Orders

Currently, we're charging your selected payment option at the time of purchase. Occasionally, some items are unavailable due to high demand. If this should occur, we will ship out your order once the entire order becomes available.

 

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. Before we file a claim, we ask that you check all doors at your residence, with your neighbors, and landlord/building management if applicable. If you’re still unable to locate the package, we will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Bend & Hook does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

30 Day Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. Purchases will be refunded to the original card.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Refunds can take up to 10 business days to be credited back to your account.

Should an item go on sale or if the price is reduced within 7 days of your purchase date, we can provide you with a refund for the difference upon request.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bendandhook.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for another item, send us an email at 

info@bendandhook.com and send your item to: 5750 Main St NE, Fridley, MN, 55432, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 5750 Main St NE, Fridley, MN, 55432, United States.

 

Send the package back to us by ground service through UPS, FEDEX, or US Mail parcel post (COD packages will be refused).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If an item/package was damaged during shipment, please contact your local UPS store. Please keep the original shipping carton and packaging material. Do not return the package to us as you may lose your right to file a claim.